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Return Policy

GENERAL CONDITIONS FOR ALL RETURNS

Hooper Camera offers a 15-day return policy on selected items based on Manufacturer return policies for purchases that do not fit the criteria???s of its original Manufacturer, they are considered as final. Some products may come with a Manufacturer's Money Back Guarantee. In these instances, please directly contact the Manufacturer. If you would like additional information please contact your Account Manager.

DEFECTIVE AND DOA (DEAD ON ARRIVAL)

Products that are defective on delivery must be reported within 5 business days of the invoice date. Defective products will be accepted for credit, replacement, exchange, or repair, at our discretion. Returns shipped without prior authorization, under any circumstances, will not be accepted for return. Manufacturer restrictions do apply and are outlined in our ???Manufacturer Return Policy???. A restocking fee of 15% will be applied to products returned as defective that test to be operational upon return

NON-DEFECTIVE PRODUCTS

Products that are non-defective will be issued a return authorization within 30 days of the invoice date at our discretion. Manufacturer restrictions may apply to non-defective products. Non-defective returns are subject to a 15% re-stocking fee. Please be advised that shipping, handling, and processing fees are non-refundable, unless prior arrangements have been made in writing by Hooper Camera and Customer.

NON-RETURNABLE PRODUCTS

Due to certain policies and restrictions, Products within the following categories may not be returned exchanged, replaced or credited under any circumstance:

 

Software

Discontinued items

Special order items

Items for which manufacturers will not accept returns

Products modified by the customer

Products modified or tampered with by Customer

Open units, units which require re-boxing, or units in an unsuitable resale condition

Closeout, remanufactured and refurbished products

Items not purchased through Hooper Camera

PACKAGES DAMAGED DURING DELIVERY

At times packages may arrive damaged. We suggest that customers do not except packages that have arrived damaged to the door, and make sure that the carrier???s delivery record has noted the reason for non-acceptance. If you have accepted the package delivery in its damaged condition, we request that the merchandise is left in its original box and packing it arrived in. Please notify us of all damaged packaging by phone no later than 24 hours from the time the package was delivered and accepted. If customer fails to notify Hooper Camera within the time allowed, customer will be bound to follow our regular return policy, and any manufacturer restrictions that may apply.

MERCHANDISE CONDITIONS FOR RETURNS

All returns must be 100% complete, contain all original boxes and packing material, have original UPC codes on the Manufacturer's boxes, and contain all blank warranty cards, accessories and documentation provided by the Manufacturer. Incomplete returns may be returned to sender or subject to a restocking fee of 15% or more, depending on the condition of the return.

RETURN AUTHORIZATION INFORMATION

1. Customer Name

2. Company Name

3. Invoice Number

4. Serial Numbers Of All Products needing RMA Authorizations

5. Reason for needing RMA Code

SHIPPING CHARGES

Shipping charges for shipment to Customer are not refundable. Customer is responsible for shipping charges and risk of loss on all return shipments. We suggest that you use a reputable shipping carrier who can provide proof of delivery, and fully insuring your return shipment. Please note that your account will be credited upon confirmation that the package was received by Hooper Camera or any of its authorized affiliates. Hooper Camera will not take responsibility of any packaging lost during return shipment. We highly suggest that you keep all paperwork until confirmation of package being received by Hooper Camera or authorized Affiliates have been confirmed.

 

 

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